Support
Welcome to Dynergy, where you'll find only the highest quality products along with outstanding customer service and professional guidance from by our energetic and dynamic team.
If you have placed an order through Groupon and wish to contact us then please follow the following process (as per Groupon's guidelines):
- Go into your Groupon account and select My Groupons
- Go to the relevant order and click on the ‘See details’ box
- Scroll down to the ‘Fine Print’ where you will find details of the returns policy
- If you wish to return the item then either click on ‘click Here’ in the ‘Further Information’ section or click on the Return Package box top right on your screen, this will then take you through the returns process.
You can also contact us by clicking on ‘Return Package’ and using the ‘Still Need Help – contact us’ link at the bottom of each of the ‘Need more help with this Groupon’ topic choices available, this will raise a ticket which will be answered within 24 hours Mon-Fri.
Unfortunately, due to Groupon's policy we cannot process any returns directly and therefore all requests need to go via the Groupon platform.
For Groupon Product Queries
For any questions or concerns about your product please email us at info@go-dynergy.com and we will endeavor to answer your question as quickly as possible.Our customers are the most important part of our business and we aim to build a relationship of trust with every customer.
At Dynergy, you will receive a prompt and courteous service from our staff, who will work for you until you find that perfect gift or product. We take great pride in our large volume of repeat business and customer referrals, because serving our customers is the most important part of our business.
Don't hesitate to contact us
We take customer support extremely seriously. We strive each and every time to surpass the expectations of our customers and will go to extensive lengths to make sure you are happy.
Our friendly staff are available seven days a week to respond to any question or query you may have.
Please use the email link at the bottom of each page to contact us should you wish to.
Support:
Please have a read through our Frequently asked Questions (FAQ's) first before contacting us:
The most common questions have been answered below
A: Unless otherwise specified all UK orders will be sent via Royal Mail First Class in a padded Bubble Wrap envelope. International items are posted via Royal Mail International airmail.
A: £2.99 for orders within the UK, £3.99 UK signed for. £4.99 for Europe and £7.99 For the Rest of the World.
You can return a product within 7 days of the date on which you received it. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please email us to inform us of your wish to return the goods and we will allocate you a Returns Number.
Please include a separate letter with your return detailing all the relevant information.
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in www.go-dynergy.com gift vouchers rather than credit your payment card.
Certain products and services are excluded from this returns policy, including all jewelery items, lingerie, underwear, personalised products or those made to order. These items cannot be returned for a refund unless faulty.
Faulty Goods
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email to inform us within 48 hours of receipt and we will arrange a refund or replacement.
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