Returns & refunds

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: 
Goods will only be accepted for return if they are despatched within 7 days of delivery, unless we have notified you otherwise. 
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 
The cost of returning the item to us is your responsibility. 
Delivery charges are only refundable where goods are faulty and a refund is made.

For hygiene reasons we do not accept the returns of pierced jewellery.


Return your product to:

Dynergy Ltd
Unit 3, Ursula Lapp Estate
Old Oak Lane
NW10 6UD London


Please remember to include your order number so we can process your refund as soon as we receive a return parcel.